Why you need REAL 4x4 insurance, from a REAL broker

The misery of clients making a wrong decision when choosing 4X4 insurance became evident again this month when our most recommended 4x4 underwriter, TUFFSTUFF, was requested by the 4X4 community forum to step up and assist one of their group who had been left high and dry by a direct insurer.

On 16 October 2008, TUFFSTUFF was approached by the chairperson of the 4x4 community forum requesting urgent assistance for one of their members who had his R700 000 V10 Touareg stranded in the very north of Moremi in Botswana. The vehicle became stranded following ingestion of water into the cars’ engine during a water crossing. When calling his insurers in South Africa for assistance to recover and repatriate his vehicle, the policyholder did not budget on the rude reality (and enormity) of his plight. It was only when his insurers advised him that he did not have “that kind of cover” and as such, they could not assist him in getting home that he realised that he should have obtained proper advise from a broker.

Without hesitation TUFFSTUFF confirmed their commitment and loyalty to the 4x4 owning public by immediately activating their international recovery and rescue resources to assist this person in bringing his valuable asset back home. Within a matter of hours, all arrangements were finalised and the recovery was underway…. And he isn’t even a TUFFSTUFF client!

Whether or not the R270 000 damage to the drowned V10 engine will be paid for by the insurers, is still to be seen. This unpleasant incident underlines the fact that people should not budget on insurance cover when they have not made use of professional Insurance Brokers who understand their clients needs and know where to get the best product available.

This is not the first time TUFFSTUFF has been called in to assist. On new years day in 2006 TUFFSTUFF went to the rescue of a seriously injured accident victim in Mozambique – another victim who was not even a TUFFSTUFF client.  

For REAL 4x4 insurance from a REAL 4x4 insurer, drop us a line.